Terms & Conditions

About Us

Pixies & Sprites is a company registered in England and Wales. Company registration number: 09788736. Registered address: Vine Cottage, Welborne, Dereham, Norfolk NR20 3LD. Email: [email protected]. Telephone: 07887 428355.

These Terms

These terms and conditions apply to all purchases made through our website and at events and fairs. By placing an order with us, you agree to be bound by these terms. Please read them carefully before ordering. We reserve the right to update these terms at any time. The terms in force at the time of your order will apply to that order.

Our Products

All our products are handmade using original vintage and antique papers, maps, sheet music, books and ephemera. Because of the nature of the materials, each piece is unique. Colours, textures and dimensions may vary slightly from photographs shown on our website. This is not a defect — it is the nature of handmade work with original materials. We take great care to describe our products accurately. If you have any questions about a specific piece before ordering, please contact us. Pixies & Sprites offers three types of artwork: • One-Off Artwork – the customer receives the exact piece shown in the listing. • Made-to-Order Artwork – photographs may be representative examples. Each piece is individually handcrafted using original materials and will vary naturally from the example shown whilst remaining faithful to the design, theme and description. • Commission Artwork – created specifically for a customer following consultation and agreement.

Placing an Order

• •By placing an order, you are making an offer to purchase the item(s) at the price shown.
• •We will send you an order confirmation by email. This is not acceptance of your order — it is confirmation that we have received it.
• •Acceptance of your order takes place when we dispatch the item and send you a dispatch confirmation.
• •We reserve the right to refuse or cancel any order, for example if an item has been sold at an event, if there is a pricing error, or if we are unable to fulfil the order for any reason. In such cases, we will contact you promptly and issue a full refund.

Prices and Payment

• •All prices are shown in pounds sterling.
• •Prices include VAT where applicable.
• •We accept payment by major credit and debit cards and other methods shown at checkout.
• •Payment is taken at the time of ordering.
• •We use secure payment processing. We do not store your card details.

Delivery

Please see our separate Delivery Information page for full details of delivery timescales, costs and methods.

Returns and Refunds

Please see our separate Returns & Refunds Policy for full details of your rights and how to return an item.

Bespoke Commissions

Please see our separate Commission Terms & Conditions for full details of how bespoke commissions work.

Intellectual Property

All content on our website, including photographs, text and design, is our intellectual property or used with permission. You may not reproduce, copy or distribute any content without our written permission.

Limitation of Liability

Our liability to you in connection with any order will not exceed the total price of that order. We are not liable for any indirect or consequential loss. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Governing Law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these terms, please contact us at [email protected] or call 07887 428355.