Commission Terms & Conditions

What Is a Commission?

A commission is a bespoke, made-to-order piece created specifically for you. This might involve using paper or documents you supply, sourcing specific vintage materials on your behalf, or creating a piece to a particular size, colour scheme or theme. Every commission is unique.

The Commission Process

• •Initial enquiry: Contact us at [email protected] or via the contact form to discuss your ideas. There is no obligation at this stage.
• •Quotation: We will provide a written quotation by email, including the price, estimated timescale, and a description of the proposed piece.
• •Acceptance and deposit: To proceed, you confirm acceptance of the quotation in writing (email is fine) and pay a non-refundable deposit of 50% of the agreed price.
• •Production: We make your piece. We may send you progress photographs at key stages, particularly for larger or more complex commissions.
• •Approval: Before dispatch, we will send you photographs of the completed piece for your approval.
• •Balance and dispatch: Once you have approved the piece, the balance is due. We dispatch within 2 working days of receiving final payment.

Supplying Your Own Materials

If you are supplying paper, documents, sheet music, maps or other materials for us to work with, please note the following: We will treat your materials with the greatest possible care. However, we cannot accept liability for damage to original documents during the creative process. Working with fragile, aged paper carries inherent risk. We will always discuss this with you before proceeding and will advise if we have concerns about the condition of materials supplied. Please send materials by tracked post. We recommend insuring items of significant value. We cannot accept responsibility for items lost in transit to us.

Timescales

Commission timescales vary depending on complexity, the availability of materials, and our current workload. We will give you an estimated completion date at the quotation stage and will keep you informed of progress. If there is an unexpected delay, we will contact you promptly. We cannot guarantee completion by a specific date unless this has been explicitly agreed in writing at the quotation stage. If you have a deadline (for example, a birthday or anniversary), please tell us at the outset and we will do our best to accommodate it.

Pricing and Payment

• •All prices are quoted in pounds sterling and include VAT where applicable.
• •A non-refundable deposit of 50% is required to begin work.
• •The balance is due on approval of the completed piece, before dispatch.
• •Payment is accepted by bank transfer or via our secure online payment system.
• •If you cancel a commission after work has begun, the deposit is non-refundable. If significant materials have been purchased or work completed, we reserve the right to charge for these costs.

Approval and Changes

We will send you photographs of the completed piece for approval before dispatch. If you are not happy with the piece, please tell us clearly what the issue is. We will do our best to resolve it, but please note that minor variations in colour, texture and finish are inherent in handmade work and are not grounds for rejection. Changes requested after work has begun may incur additional charges. Significant changes to the original brief may require a revised quotation.

Cancellation

You may cancel a commission at any time before work begins, in which case your deposit will be refunded in full. Once work has begun, the deposit is non-refundable. If you cancel after the piece has been completed, the full balance remains due. Bespoke commissions are excluded from the standard 14-day right to cancel under the Consumer Contracts Regulations 2013, as they are personalised goods made to your specification.

Intellectual Property

We retain the right to photograph completed commissions for use in our portfolio, website and social media, unless you specifically request otherwise at the time of ordering. We will never identify you personally without your permission.

Contact Us

If you have any questions about commissions, please contact us at [email protected] or call 07887 428355. We love talking about our work and are always happy to discuss ideas.