Privacy Policy

Who We Are

Pixies & Sprites is a company registered in England and Wales (company number 09788736), based at Vine Cottage, Welborne, Dereham, Norfolk NR20 3LD. We are the data controller for the personal information we hold about you. If you have any questions about this policy or how we handle your data, please contact us at [email protected].

What Information We Collect

• •Name and contact details (email address, postal address, telephone number) when you place an order, make an enquiry or sign up to our newsletter.
• •Payment information — processed securely by our payment provider. We do not store your card details.
• •Order history and correspondence.
• •Information you provide when contacting us by email, telephone or through our website contact form.
• •Technical information about your visit to our website, including IP address, browser type and pages visited (via cookies — see our Cookie Policy).

How We Use Your Information

• •To process and fulfil your orders, including arranging delivery and handling returns.
• •To communicate with you about your order or enquiry.
• •To send you our newsletter, if you have signed up for it (you can unsubscribe at any time).
• •To improve our website and services.
• •To comply with our legal obligations.

Our Legal Basis for Processing

• •Contract: processing your order and communicating with you about it.
• •Legitimate interests: improving our services, preventing fraud.
• •Consent: sending you our newsletter (you can withdraw consent at any time).
• •Legal obligation: complying with tax and other legal requirements.

Who We Share Your Information With

We do not sell your personal data to third parties. We share your information only where necessary: • Delivery companies and couriers, to fulfil your order. • Our payment processor, to process your payment securely. • Our website and email service providers, who process data on our behalf under data processing agreements. All third parties are required to keep your information secure and to use it only for the purposes we specify.

How Long We Keep Your Information

We keep your order and contact information for 7 years, in line with our legal and tax obligations. Newsletter subscriber data is kept until you unsubscribe. We will delete your data sooner if you ask us to, unless we are required by law to keep it.

Your Rights

• •Right of access: you can ask us for a copy of the personal data we hold about you.
• •Right to rectification: you can ask us to correct inaccurate data.
• •Right to erasure: you can ask us to delete your data, subject to our legal obligations.
• •Right to restrict processing: you can ask us to limit how we use your data.
• •Right to data portability: you can ask us to provide your data in a portable format.
• •Right to object: you can object to us processing your data for direct marketing.
• •Right to withdraw consent: where we rely on consent, you can withdraw it at any time.

How to Exercise Your Rights

To exercise any of your rights, please contact us at [email protected]. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect it against unauthorised access, loss or destruction. Our website uses SSL encryption for all data transmission.

Cookies

We use cookies on our website. Please see our Cookie Policy for full details.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website. If we make significant changes, we will notify you by email where we hold your contact details.